Last update: 18 January 2024.
Welcome to NorthShots. Your satisfaction is important to us. This policy outlines the conditions under which refunds and returns are processed. Please read it carefully to understand our practices.
Product Returns
Return Conditions
- Eligibility: Returns are accepted for items within 30 days of the purchase date.
- Condition of Items: Items must be returned in their original condition, unused, and with all original packaging and accessories.
- Exclusions: Certain items may not be eligible for return, such as personalized or custom products.
Process
- Return Request: To initiate a return, please contact our customer service to obtain a return authorization.
- Shipping: The customer is responsible for the return shipping costs, unless the return is due to our error (e.g., defective or incorrect item).
Refunds
Refund Eligibility
- Inspection: Upon receiving your return, the item will be inspected. If it meets our return conditions, we will process the refund.
- Damaged or Used Items: If an item is returned damaged or used, a full refund may not be issued.
Refund Process
- Method of Refund: Refunds will be processed to the original method of payment.
- Timing: Please allow a certain number of days for the refund to be processed and credited to your account.
Tour Cancellations
Customer Cancellation
- Notice Requirement: If you need to cancel a booked tour, please inform us as soon as possible.
- Refund Scale: Refunds for tour cancellations will depend on the notice given before the scheduled tour date. The closer to the departure date, the smaller the refund may be.
Cancellation by NorthShots
- Full Refund: If a tour is canceled by NorthShots, participants will receive a full refund.
- Alternative Options: In some cases, we may offer alternative tour dates or credit for future tours.
Exceptions
- Special Circumstances: In cases of extenuating circumstances, we may consider exceptions to our policy at our discretion.
Contact and Questions
- Customer Service: For any questions regarding returns, refunds, or tour cancellations, please contact our customer service team.
- Feedback: We welcome your feedback to improve our policies and services.
By purchasing our products or booking our tours, you agree to this refund and returns policy. NorthShots reserves the right to modify or update this policy at any time.